Monday , May 20 2024

Microsoft Careers USA – Partner Technical Advisor

Website Microsoft

Job Description:

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Job Responsibilities:

  • Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
  • Run Non-Top Box and Deviation Analysis (including Approval)
  • Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA); may be workload or specialty specific
  • Participate in Technical and SME Interviews for New PTA Hires
  • Provide Frontline Operations Metrics Oversight
  • Participate in Product Group Triages (coordinated with Eng. and Service TAs)
  • Participate in DP ROB (WBR/QBR/MBR)
  • Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar – varies by SBU) Drive Down Speed or Time to Competency for DP Resources

Job Requirements:

  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, LDAP , RDP
  • Working knowledge of networking concepts including TCP/IP, NAT, DNS
  • 2+ years of experience working on Azure PaaS technologies
  • Familiarity with PowerShell and CLI
  • Networking skills, and cloud development
  • Experience with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • 2+ years of experience working on Azure ARM technologies, ARM templates, Azure SDKs, Azure Policy, Azure API Management, Azure Compute or Azure Batch
  • (Experience in Service Fabric or Cloud Service)

Job Details:

Company: Microsoft

Vacancy Type: Full Time

Job Location: Winston Salem, NC, US

Application Deadline: N/A

Apply Here