Northern Beaches Jobs Sydney – Ticketing Services

Job Description:

Reporting to the Ticketing Services Coordinator the Ticketing Services Casuals are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the Ticketing Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner.

Job Responsibilities:

• Perform end-of-day reconciliation of cash, cheques and credit card payments.
• Maintain the Visitor Register ensuring contractors and other visitors sign in and out of the building.
• Accept and check deliveries.
• Participate in consultation and team meetings.
• Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately.
• Actively participate in ongoing staff development activities and training opportunities.
• Actively contribute ideas to improve services and work processes.
• Take personal responsibility for behaving in accordance with the organisations’ values and directions.
• Delivery of a consistently high level of efficient and friendly customer service.
• Operate the Box Office ticketing system including selling tickets, issuing refunds, ticket exchanges, updating patron data and other duties as requested by the Ticketing Services Coordinator.
• Process and check subscriptions.
• Maintain thorough knowledge of current and future shows.
• Phone patrons in the event of a show cancellation or change of time/date.
• Handle customer feedback and complaints and direct complaints to the appropriate person where required.
• Undertake any other reasonable duties as directed by Ticketing Services Coordinator.

Job Details:

Company: Northern Beaches Council

Vacancy Type:  Full Time

Job Location: Sydney, New South Wales, AU

Application Deadline: N/A

Apply Here

careers-trivia.com