Odeon Careers – Costa Supervisor

Job Description:

Our Costa Supervisors take accountability for the day to day running of the Costa Store and in the Store Manager’s absence ensure that all tasks are completed to deliver great coffee to our guests.

Job Responsibilities:

• To communicate on a daily basis with the team, using the “Model Day Shift Board”
• To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required
• To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
• To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
• To monitor the Store KPI report and translate it into daily action as required
• To deal with and resolve customer complaints in line with company policy/procedures
• To ensure the store is opened and closed-adhering to all Costa standards,policies & procedures
• To train & coach team members as required to support them in delivering their roles effectively
• To Lead the team on shift to deliver the best coffee experience to every guest
• To undertake the role of Capo di Café as required

Job Requirements:

• Ability to engage the team
• Ability to work within a team and individually (dependant on volume of shift)
• Enthusiasm to execute outstanding customer service
• To ensure the store is opened and closed-adhering to all Costa standards,policies & procedures
• Shows initiative is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
• Flexible approach (ability to be multi skilled)
• Friendly manner
• To communicate on a daily basis with the team, using the “Model Day Shift Board”
• Communicate confidently with customers
• Reliable/Committed – delivery of shifts
• Flexible/committed to be available for shifts
• Presentable
• Honest and Open
• To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required
• To train & coach team members as required to support them in delivering their roles effectively
• To undertake the role of Capo di Café as required
• Willing to learn

Job Details:

Company:  Odeon

Vacancy Type:  Full Time

Job Location: Mansfield, England, UK

Application Deadline: N/A

Apply Here

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