Sunday , May 19 2024

Bt Engineer Jobs – Team Leader

Website Openreach

Job Description:

As a Complex Engineering Control Team Leader, you’ll be responsible for the management of the Complex Engineering Control (RSU/SSR/NAC) that has accountability for the planning and allocation of complex provision/repair jobs across Fibre and Copper. You’ll hold responsibility for how your team deliver their work and achieve business targets but also the wider matrix management of direct labour teams and third parties.

Job Responsibilities:

  • People leadership and development, including employee engagement, talent and succession planning, performance leadership, training and development, health, and safety of your teams.
  • Successful delivery of all customer commitments thus ensuring delivery against MSLs, missed appointments and other performance metrics incl. repair tail.
  • Communication and escalation as required of operational performance ensuring Service Delivery Control manager and field operation teams are fully informed of challenges to delivery.
  • Resourcing and management of complaints/escalations and service incidents/damages remaining flexible in terms of utilisation plans across the teams to react to any requirement.
  • Empowering and engaging your people and teams to take ownership of customer issues and create an environment where all members of the team take ownership of customer outcomes.

Job Requirements:

  • Be customer focused and can build trusted relationships across teams.
  • Ability to manage multiple changing priorities to respond effectively to customer demands.
  • Excellent communication skills with an ability to translate complex operational information across direct and virtual teams.
  • Strong operational understanding of Openreach NI or similar engineering or service type business.
  • Have a track record of managing and coaching people and delivering high performance customer focused cultures within teams.

Job Details:

Company: Openreach

Vacancy Type:  Full Time

Job Location: Belfast, GB

Application Deadline: N/A

Apply Here