Wednesday , April 17 2024

Orange Jobs – L2 Voice Engineer

Website Orange

Job Responsibilities:

  • Liaise with higher technical support levels, teams & vendors to drive incident resolution
  • Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network
  • Resolve incidents within the set(SLA/SLO) & our KPIs
  • Own incidents/changes assigned according to shift rules
  • Own incident through its life ensuring service restoration & customer’s business continuity
  • Initiate escalation procedures to higher technical levels and provide them with all fault details
  • Ensure outstanding customer experience

Job Requirements:

  • Ability to working under pressure
  • Problem-solving & logical thinking
  • Conflict management
  • Qualified in Microsoft Lync product suites (voice domain)
  • Team player
  • Good interpersonal and communication
  • Good time management
  • Customer-oriented
  • 2-4 years operational experience voice experience
  • Business-focused & target achiever
  • and/or Qualified in Avaya product suites

Job Details:

Company: Orange

Vacancy Type: Full Time

Job Location: Cairo, Egypt

Application Deadline: N/A

Apply Here

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