Sunday , April 21 2024

Orange Egypt Careers – IT Service Delivery and Success Manager

Website Orange

Job Responsibilities:

  • Proactively inform customer and end-users in advance of any anticipated service interruptions
  • Proactive Action (identified proactively by the CSM)
  • Handles non-commercial customer queries and complex customer service issues
  • Work with the account team to sell Orange products and services
  • Customer Complaints and Escalations handling (including those related to customer invoices
  • Ensure customers complaints are managed and resolved in a timely manner
  • Prepares periodic customer service reviews
  • Quality Connect Survey (related to any and all functional areas)

Job Requirements:

  • Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
  • 4 to 5 years of experience, preferably in customer support in the telecommunication industry.
  • Possess virtual team management experience
  • Possess excellent communication, negotiation, presentation and organization skills
  • ITIL foundations certification
  • Customer Service Management and Project Management Experience
  • Degree level or equivalent (Telecommunication Engineering, Computer Since, Computer engineering, Business or Science Degree);

Job Details:

Company: Orange

Vacancy Type: Full Time

Job Location: Cairo, Egypt

Application Deadline: N/A

Apply Here