Monday , May 27 2024

Jobs at Portsmouth City Council – Support Assistant

Website Portsmouth City Council

Job Description:

Sheltered Housing is purpose built accommodation offering support and security for older persons. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with support available as needed. There are shared areas in the sheltered scheme in which residents can meet and also enjoy some social activities.

Job Responsibilities:

 As a Support Assistant, you will provide residents with day to day housing related support according to need. This for example may involve domestic help or personal reassurance. You will arrange for property repairs and liaise with Care Agencies, Social Workers, GPs, chemists and families of residents where appropriate. You will be expected to deal with any emergencies. On occasions, this will involve assisting some frailer residents with personal care issues. A typical day will involve calling on residents to check on their welfare. You will spend time with residents to understand their support needs, documenting your learning on residents’ support plans as well as updating residents’ records at the time as appropriate. You will be involved in the serving of meals to the residents, and this, as well as some other activities, will require you to handle and account for cash collected from the residents. You will be part of a Support Assistant team under the supervision of the Sheltered Scheme Manager. There will be periods of time when you are working alone in the scheme.  Part of your duties will be to assist the Scheme Manager with ensuring the security of the building and the carrying out of various health and safety checks. You will be working 22.5 hours per week as part of a rota, Monday to Sunday including Bank Holidays, with the earliest shift commencing at 7am and the latest ending at 10pm. You will be expected to work flexibly to meet the demands of the service and to cover leave and other staff absence to ensure the delivery of the sheltered housing service.

Job Requirements:

  • Have a caring nature that works to enable people to maintain their independence in their own home as long as possible.
  • Be able to write short, clear records of what has happened to residents during your shift and to produce support plans following discussions with a resident.
  • Have basic numerical skills.
  • Be able to support the Scheme Manager in promoting social activities in the scheme.
  • Have an awareness of the importance of confidentiality and professional boundaries when working with older persons.
  • Have an understanding of older persons and the needs and the concerns that they might have.
  • Be confident in talking to the families of residents and agencies involved with the resident (for example, a GP, Social Worker or Care Agency).
  • Be physically able to participate in moving and handling of people tasks.
  • Be a good team worker.
  • Be prepared to provide direct assistance to residents with their personal living conditions, and, in an emergency, with their personal care.
  • Be a good listener, with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
  • Be able to assess and resolve day to day problems in order to enhance resident welfare

Job Details:

Company: Portsmouth City Council

Vacancy Type:  Full Time

Job Location: Liverpool, GB

Application Deadline: N/A

Apply Here

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