Wednesday , April 17 2024

Qatar Airways Careers – Senior Ticketing Airport Agent

Website Qatar Airways

Job Description:

We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in JFK, New York. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.

Job Responsibilities:

  • Prepare staff roster to ensure proper distribution of manpower
  • Minimize customers waiting time to two minutes
  • Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
  • Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services
  • Issue tickets and quoting correct fares to customers
  • Assigns specified space to customers and maintains computerized inventory of passengers spaces availability
  • Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
  • Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.

Job Requirements:

  • Proven ability to resolve problems to the full satisfaction of the customer
  • Strong experience of working within a ticketing environment
  • Thorough knowledge of special rates / offers and promotions
  • Experience of working in a fast paced customer service environment
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
  • Passion for delivering customer service
  • Proven ability to manage Sales with due regards to the revenue

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here