Wednesday , April 17 2024

Qatar Airways Career – Airport Services Supervisor

Website Qatar Airways

Job Description:

We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in JFK, New York as an Airport Services Supervisor. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Job Responsibilities:

  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
  • Facilitates ramp handling in liaison with all airport staff to expedite departures
  • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
  • Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Manage and train the ticketing team

Job Requirements:

  • Trade or vocational qualification
  • A recognized IATA airline certificate is desirable but not essential
  • Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
  • Ability to work shifts is essential

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

careers-trivia.com