Job Description: Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Job Responsibilities: In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. Process the orders through the point of sale (POS) system Assist in training new e-Commerce team members Communicate with customers via a portable phone and respond to calls in a professional and timely manner Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Meet/exceed productivity standards Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor Perform required opening and closing procedures Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars Learn and adapt to new and improved processes Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. Maintain organization and cleanliness of staging areas and equipment Ensure quality and freshness of all items chosen Read and follow directions given in the note section Must be able to perform the essential job functions of this position with or without reasonable accommodation Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Job Requirements: Excellent oral/written communication skills Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Basic math skills (i.e., counting, addition, and subtraction) Ability to read shelf tags Ability to work without supervision Job Details: Company: Ralphs Grocery Company Vacancy Type: Full Time Job Location: Los Angeles, CA, US Application Deadline: N/A Apply Here careers-trivia.com
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