Job Description: We have a high-performance culture fostered through our values of Integrity, Customer Focus, Accountability, Respect and Excellence. Our culture encourages and supports equity, diversity and inclusion for our employees and our community. Job Responsibilities: Service Operation - The management of the day-to-day operation of applications and infrastructure through the provision of user support and access management, including identification of opportunities for improvement. Service Design – the design of new and upgraded applications and infrastructure to support customer requirements, while complying with standards and delivered in a sustainable manner. Service Transition - transitioning new and changed/upgraded services into live Council service operation including change enablement, deployment, issues management and customer support. Job Requirements: Ability to manage a caseload of operational support within agreed service levels, including incident management, problem management, and service request management. Demonstrated analytical, conceptual, and problem-solving skills. Emotional intelligence and a proven ability to work collaboratively and foster effective strategic relationships with people at all levels both internally and externally. Qualification & Experience: Experience in application lifecycle management activities including implementation, configuration, operation, maintenance, optimisation, upgrade and transition out of use. Experience in service transition activities including change, release, and deployment. Experience in liaising with stakeholders, providing advice support in the use of applications. Experience in consulting and sharing information with customers and technical staff, sharing own expertise and work collaboratively to achieve Council outcomes. Experience working in an application, networking, or server infrastructure environment at an organisational level. Job Details: Company: Randwick Council Vacancy Type: Full Time Job Location: Randwick, New South Wales, AU Application Deadline: N/A Apply Here careers-trivia.com
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