Royal Bank of Scotland Careers – Customer Service

Job Description:

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Responsibilities:

• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
• You’ll proactively manage your own small customer portfolio, helping them realise the full benefits of our service both assisted and digitally, as well as supporting them with more complex financial needs such as home buying and protection
• We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
• In this role you’ll be integral in guiding and supporting our customers with all their financial needs and goals

Job Requirements:

• Completing account opening processes, providing the customer with a seamless and positive experience
• Conducting financial health checks and reviewing customer accounts
• Excellent communication and interpersonal skills with a genuine interest building relationships
• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• Excellent planning and organisational skills
• The ability to build rapport and trust with customers in a face to face environment and provide them with the right options for their circumstances
• Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings

Job Details:

Company:  RBS

Vacancy Type:  Temporary

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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