Wednesday , December 6 2023

Rotana Careers – Food & Beverage

Website Rotana Hotels

Job Description

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities

Job Responsibilities

  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
  • Flexible to work in other areas when required by the immediate supervisor
  • Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
  • Ensure proper appearance and grooming while on duty
  • Answer the Room Service telephones, if and when required
  • Make himself / herself familiar with all relevant issues concerning the Room Service
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule

Job Requirements

  • The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike
  • You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role.
  • Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A