Rotana Careers – Front Office – Guest Service Agent

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities

Job Responsibilities

•  Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
•  Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Offer consistently professional, friendly, warm and engaging service
•  Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
•  Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
•  Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy

Job Requirements

• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike
• You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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