Tuesday , December 5 2023

Rotana Careers – Front Office

Website Rotana Hotels

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities

Job Responsibilities

  • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
  •  personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
  •  Proactively meet arriving guests at the main entrance and once they exit their transportation
  •  Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  •  Deal promptly, efficiently and pleasantly with any queries
  •  Be aware of all special offers, promotions, and packages at the hotel to promote to guests
  • Offer consistently professional, friendly, warm and engaging service
  • Be available for Guests at all times as a point of contact
  •  Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
  •  Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

Job Requirements

  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
  • You have good interpersonal skills and be smart in appearance and well groomed
  • You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel.
  • You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
  • Multiple language ability is considered as additional advantage.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A