Rotana Careers – Front Office

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities

Job Responsibilities

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
•  personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
•  Proactively meet arriving guests at the main entrance and once they exit their transportation
•  Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
•  Deal promptly, efficiently and pleasantly with any queries
•  Be aware of all special offers, promotions, and packages at the hotel to promote to guests
• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
•  Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
•  Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

Job Requirements

• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• You have good interpersonal skills and be smart in appearance and well groomed
• You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel.
• You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
• Multiple language ability is considered as additional advantage.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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