Rotana Careers – Manager – Specialty Outlet

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

Job Responsibilities

• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
• Be involved in outlet promotional activities
• Create new promotions in order to attract Guests and meet revenue target
• Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
• Evaluate performance of team and initiate promotions or internal transfers
• Resolve Guests’ complaints directly or consult with Outlet Manager to maintain Guest satisfaction
• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
• Identify training needs and propose training plans in order to maintain standard of service
• Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues

Job Requirements

• You must be a college / university degree graduate with a minimum of 2 years proven work experience as an Assistant Manager / Outlet Manager in a similar establishment.
• A passion for guest service with a good working knowledge of regional Italian wines and cuisine. Previous work experience in the UAE is beneficial. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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