Rotana Careers – Telephone Operator

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

Job Responsibilities

• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard.

Job Requirements

• You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
• Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials
• Computer literate and previous experiences with Opera are an advantage.

Job Details

Company: Rotana Hotels

Vacancy Type: Full-time

Job Location: Al Ain, United Arab Emirates

Application Deadline: N/A

APPLY HERE

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