Job Description: The Technical Manager is responsible for the leadership of an in-home technical workgroup to achieve business results and goals. Job Responsibilities: Maintains detailed records of all associate training and evaluations Manages activities for the recruitment, and hiring, and performance management and career pathing of direct reports Communicates with staff and associates through frequent meetings, and ensure all managers both technical and branch hold regular staff meetings with their associates Partners with Loss Prevention to reduce shrinkage Maintains a high level of “in stock” parts inventory for both branch units and trucks, to adequately serve the customers needs Follows and ensures compliance of the Safety/Environmental Manual and program via Quality Management Safety Matrix Trains associates to develop their product knowledge/technical skills, customer service skills and business literacy Acts with urgency to meet and resolve customers' needs and problems and develop associates' commitment to act with urgency Job Requirements: Ability to multitask and effectively manage time Ability to adapt and be an advocate for change Ability to use computer systems to input, access, modify or output information or to execute programs or analyses Ability to handle stressful situations and work in a fast-paced environment Knowledge of the business, with the ability to communicate the goals of Home Services to associates Excellent communication skills with virtual workforce Ability to effectively use payroll planner software (Access) to ensure appropriate staffing to customer transaction patterns Ability to read, analyze and utilize reports Job Details: Company: Sears Vacancy Type: Full Time Job Location: Fort Worth, TX, US Application Deadline: N/A Apply Here careers-trivia.com
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