Sears Careers – Technical Manager

Job Description:

The Technical Manager is responsible for the leadership of an in-home technical workgroup to achieve business results and goals.

Job Responsibilities:

• Maintains detailed records of all associate training and evaluations
• Manages activities for the recruitment, and hiring, and performance management and career pathing of direct reports
• Communicates with staff and associates through frequent meetings, and ensure all managers both technical and branch hold regular staff meetings with their associates
• Partners with Loss Prevention to reduce shrinkage
• Maintains a high level of “in stock” parts inventory for both branch units and trucks, to adequately serve the customers needs
• Follows and ensures compliance of the Safety/Environmental Manual and program via Quality Management Safety Matrix
• Trains associates to develop their product knowledge/technical skills, customer service skills and business literacy
• Acts with urgency to meet and resolve customers’ needs and problems and develop associates’ commitment to act with urgency

Job Requirements:

• Ability to multitask and effectively manage time
• Ability to adapt and be an advocate for change
• Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
• Ability to handle stressful situations and work in a fast-paced environment
• Knowledge of the business, with the ability to communicate the goals of Home Services to associates
• Excellent communication skills with virtual workforce
• Ability to effectively use payroll planner software (Access) to ensure appropriate staffing to customer transaction patterns
• Ability to read, analyze and utilize reports

Job Details:

Company: Sears

Vacancy Type:  Full Time

Job Location: Fort Worth, TX, US

Application Deadline: N/A

Apply Here

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