Tuesday , May 21 2024

Selfridges Vacancies – Fulfilment Operations Manager

Website Selfridges

Job Description:

Reporting to the Head of Fulfilment, the responsibility of the Fulfilment Operations Manager role will be focused on managing the successful delivery of ecommerce and retail operations, through effective stakeholder management across the Selfridges Buying & Merchandising, Digital & Finance teams and DHL distribution centre management team.

Job Responsibilities:

  • Create and manage a robust and disciplined forecasting process
  • Drive the forecasting process to ensure optimum workload visibility for efficient operations
  • Deliver against robust KPIs and targets
  • Be responsible for ensuring expansion plans (e.g. new brands, new services) are understood and delivered in the distribution centre
  • Implement &/or improve processes to optimise service delivery
  • Be responsible for key activities, such as query management, RTV, RTW etc.
  • Be responsible for structured and ad-hoc Inventory analysis to ensure aged and non-moving products are effectively managed within DC capacity constraints

Job Requirements:

  • The ability to build relationships across all business areas and externally through matrix working
  • Excellent project management skills
  • Experience of third party logistics environments
  • Able to solve problems efficiently
  • Highly organised
  • A background within supply chain projects and planning, preferably retail or a fast paced, commercial environment
  • The ability to work to strict deadlines and work with other departments to deliver this
  • Advanced project management experience
  • Managing without authority

Job Details:

Company: Selfridges

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

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