Monday , May 20 2024

Selfridges Application – Regional Computer Support Analyst

Website Selfridges

Job Description:

The Regional Computer Support Analyst role will have the responsibility of handling of inbound technical calls for all Front of House IT hardware and software related issues with the day to day on-site front and back office support requirements at Selfridges Stores. This is a technical internal customer facing role whereby you will be the first point of contact and support for any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software).

Job Responsibilities:

  • Drive improved first time customer fix within the Front of House team by the achievement of individual targets
  • Provide IS users with updates on the status of raised incidents and service requests
  • Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
  • Identify trends and root cause in driving improvements or upgrades as necessary
  • Ensure the day to day operational tasks that are necessary to provide a stable and robust environment are performed
  • Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
  • Be the 1st & 2nd line support of PC and Mac issues and the 2nd line support of instore EPOS systems alongside iPhones, iPads and other mobile devices

Job Requirements:

  • Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
  • Strong sense of ownership and ability to follow tasks through to completion
  • Experience of VIP Support and the associated pressures and urgency
  • Excellent team working mindset; knowledge share, collaborative mindset
  • Excellent customer-centric communication and interpersonal skills
  • Strong analytical skills and decision-making skills alongside excellent planning and organisation
  • Familiarity of MS Exchange Server, Email and Microsoft Outlook

Job Details:

Company: Selfridges

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

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