Monday , May 20 2024

Shaw Career Opportunities – Customer Account Specialist

Website Shaw

Job Description:

Our dedicated Customer Care team helps our customers tackle any challenge with courtesy and professionalism. We provide service to our customers twenty-four hours a day, seven days a week, 365 days a year. Our Customer Account Specialist team is required to work various shifts within our operational hours of 6am to 10pm PST including evenings, weekends, and statutory holidays. Please Note: We have adjusted our work environment protocols to maximize employee and customer safety in response to the COVID-19 pandemic.

Job Responsibilities:

  • Fully support and resolve our Mobile customers’ inquiries from general account inquiries to providing technical support, customer retention and resolving escalations.
  • Ensure our customers are getting the most value out of our products and services to best suit their needs.
  • Be a brand ambassador by displaying confidence and an in-depth knowledge of our products and services.
  • Meet and exceed challenging individual and team performance targets.

Job Requirements:

  • Exceptional customer service and communication skills.
  • A full range of rewards including an extensive and flexible health & dental benefits program.
  • Ability to multi-task using various computer tools and systems including our billing system, internal platforms, and Microsoft Office.
  • Self-driven and goal-oriented with the ability to work in a fast paced, rapidly changing environment.
  • Ability to hold an engaging conversation with our customers using insightful questions to thoroughly assess customer needs and understand their unique requirements.
  • A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity. What we offer…
  • Demonstrated customer service experience within retail, sales, or call centre environments.

Job Details:

Company: Shaw

Vacancy Type:  Full Time

Job Location: Vancouver, British Columbia, CA

Application Deadline: N/A

Apply Here