Sunday , May 19 2024

Shaw Employment Opportunities – Technical Service Representative

Website Shaw

Job Description:

We have an exciting opportunity for a Technical Service Representative working from home located in Vancouver, BC reporting to the Supervisor, Consumer Service Assurance! The successful candidate will be accountable for delivering an outstanding customer support experience through different contact methods such as phone or messaging. You will be focusing on resolve the customer’s concern while respecting also their time. We provide service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.

Job Responsibilities:

  • Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
  • Look for opportunities to improve our business and simplify customer experiences
  • Accurately document customer interactions and escalate service issues
  • Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
  • Provide feedback to leadership teams to improve customer experience
  • Educate customers in the full benefit of their Shaw products and services

Job Requirements:

  • Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
  • Exceptional customer service and communication skills
  • General knowledge of Wifi, connectivity, and networking
  • Professional business manner
  • Ability to type at least 40 words per minute
  • Demonstrated customer service experience within a retail, sales, or call center environment

Job Details:

Company: Shaw

Vacancy Type:  Full Time

Job Location: Vancouver, British Columbia, CA

Application Deadline: N/A

Apply Here

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