Monday , May 27 2024

Jobs at Shaw – Managed Technical Specialist

Website Shaw

Job Description:

As a Managed Technical Specialist, you will provide advanced technical support to Shaw’s clients across our suite of Smart/Managed technologies including our Voice, WiFi, Security, and Surveillance products. The ideal candidate will be Network+ or CCENT certified and be driven to learn and play with the newest internet-based technologies. This role requires a high-level understanding of internet theory, the ability to decipher complex situations and technologies, ultimately leading to a successful resolution.

Job Responsibilities:

  • Leveraging your expertise using Shaw diagnostic tools to determine outages, saturation events, and other customer/network impacting incidents
  • Matching the features, advantages, and benefits of Shaw products and services to our customers and making appropriate recommendations around their product set
  • Engaging in conversation with Service Assurance leadership regarding pain points for customers and staff
  • Owning the customer experience through both inbound, outbound, and proactive contact

Job Requirements:

  • 1+ year(s) experience in information technology with a focus on networking
  • CCENT and/or Network+ certified
  • Previous contact centre experience is an asset
  • Exceptional customer service and verbal and written communication skills
  • Professional business manner
  • Knowledge of all of Shaw’s products and services
  • Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
  • Strong understanding of the basics behind internet transportation and security technologies, specifically wired and wireless specifications

Job Details:

Company: Shaw

Vacancy Type:  Full Time

Job Location: Kamloops, British Columbia, CA

Application Deadline: N/A

Apply Here