Sky Jobs – Contact Centre Service Advisor

Job Description:

It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.

Job Responsibilities:

• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
• Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. At peak times you can work overtime up to 7.5hrs p/wk to bank as extra holiday
• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
• Learn about our products and how to have great conversations with customers
• Be part of a supportive, fun, and friendly customer service team

Job Requirements:

• Brilliant listening skills
• An ability to empathise and understand customer needs
• A passion for problem solving
• A passion for delivering brilliant customer service

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: Newcastle upon Tyne, England, UK

Application Deadline: N/A

Apply Here

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