Tuesday , April 16 2024

Social Security Administration Careers – Customer Service Representative

Website Social Security Administration

Job Description:

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller’s question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Job Requirements:

  • Selectees are required to serve a trial period
  • Background and/or security investigation required
  • Must have a qualifying degree or certificate at the time of appointment.
  • U.S. Citizenship required

Qualification & Experience:

  • 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products.

Job Details:

Company: Social Security Administration

Vacancy Type: Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here