Social Security Jobs – Customer Service Representative

Job Description:

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA’s National 800 number.

Job Responsibilities:

• Providing quality customer service in a fast-paced, high call volume environment;
• Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
• Determining eligibility for programs administered by SSA;
• Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;
• Conducting interviews to determine the nature of the call;
• Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;

Job Requirements:

• Background and/or security investigation required
• Selectees are required to serve a 1-year probationary period
• Selective Service Registration, if applicable. (www.sss.gov)
• U.S. Citizenship required
• Selectees are required to complete a 11-13 week technical training class
• Must pass Competency Assessment Interview Process

Qualification & Experience:

• Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor’s degree, etc.).

Job Details:

Company: Social Security Administration

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here

careers-trivia.com