Job Description: Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Job Responsibilities: Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively. Using automation tools to access and update information. Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution. Delivering service to customers within agreed service levels and established performance standards. Conducting interviews to determine the nature of the call. Determining eligibility for programs administered by SSA. Providing quality customer service in a fast-paced, high call volume environment. Answering unscreened calls for continuous periods of time on SSA's national 800 number. Job Requirements: Selectees are required to serve a 1-year probationary period Background and/or security investigation required Must pass Meet-and-Deal panel interview Selective Service Registration, if applicable. (www.sss.gov) U.S. Citizenship required Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: San Antonio, TX, US Application Deadline: N/A Apply Here careers-trivia.com
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