Job Description: Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities; explaining and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm. Work includes operating a computer. May perform clerical duties on rotation. Job Responsibilities: Prepares report/record of each call received in order to provide management information on program operations. Answer inquiries, address issues, or resolve/report problems or complaints. Operates a computer to document, update or inquire into case records. May perform clerical duties on rotation. Interviews consumers to assess potential eligibility for CCSE Services. Serves as an advocate for individuals and agency representative in locating available resources and making referrals to community resources when appropriate. May perform other duties as assigned by Supervisor. Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services. Handles high volume incoming calls in a Call Center environment. Answers the toll-free Intake Line for Region 11 CCSE. Attends work on a regular and predictable schedule in accordance with agency leave policy. Job Requirements: Education which demonstrates the possession of knowledge, skills, and abilities for the job performance. Ability to communicate verbally with clients/customers, contracted provider agencies, and the general public to gather information and/or explain policies and procedures. Knowledge of spelling, punctuation, grammar. Knowledge of Gerontology, the field of disability, the dynamics of the aging process, and the special problems of the aged and disabled. Knowledge of resources that serve individuals who are older or have a disability. Knowledge of business English Job Details: Company: State Of Texas Vacancy Type: Full Time Job Location: McAllen, TX, US Application Deadline: N/A Apply Here careers-trivia.com
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