We are a fast-moving company with great potential for growth, so the possibilities are countless. But let us be clear from the get-go: terms like ‘coasting along’ and ‘getting by’ don’t exist in our vocabulary. Our question to you is, are you willing to sit behind a desk somewhere and let time fly by or are you one of those people who know that you will make a difference? Come join us and help shape yours and the company’s future.
- Take ownership of the department and the different functions with-in it. Maintain an orderly workflow according to the priorities.
- Take ownership of client issues and follow problems through to resolution.
- Coordinate and give feed back to the concerned departments on client complaints. Maintain working relationship with all concerned departments.
- Keep accurate records and documents of customer support actions and discussions.
- Analyze statistics & data and compile accurate reports
- Mentor and develop customer support team and nurture an environment where they can excel through encouragement and empowerment.
- Strong communication and follow-up skills
- Advance troubleshooting and multi-tasking skills
- Strong Managerial and leadership skills
- Bachelor’s Degree in IT or MIS.
- Positive and professional attitude and ability to thrive in a fast paced, growing business
Qualification & Experience:
- 4-5 years experience from an e-commerce background
- Experience in providing customer services support with a technical background.
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A