Sunday , May 19 2024

Telus Carriere – Technical Customer Support Agent I

Website Telus

Job Description:

As a Technical Customer Service Agent I, you will have to ability to use your technical expertise and take initiative in troubleshooting and analyzing various aspects of our Wolf Software system, and various hardware items. You will work together with your team and supervisors to ensure clients receive the very best customer service while resolving their questions and issues in a timely fashion.

Job Responsibilities:

  • Diagnose issues spanning products outside of your primary responsibility including third party software and multiple vendor operating system (OS) and hardware environments
  • Assist customers by answering questions by phone and email
  • Provide over the phone training on ideal and/or recommended software & hardware use
  • Identify and document product bugs and feature requests and work with internal support teams as well as the customer to effectively document the issue and implement solutions
  • Actively participate in the creation and continued evolution of content for the knowledge base
  • Adhere to Incident, Problem, Change and Service Management based on Information Technology Infrastructure Library (ITIL) best practices

Job Requirements:

  • Punctual and reliable
  • Excellent organizational and time-management skills
  • Strong problem-solving skills and an analytical mind
  • Strong interpersonal and communication skills
  • Ability to research using internal knowledge bases and public-facing documentation
  • Contact centre experience in a technical support role
  • Familiarity with networking, data center systems and various hardware components

Job Details:

Company: Telus

Vacancy Type:  Full Time

Job Location: Surrey, British Columbia, CA

Application Deadline: N/A

Apply Here