Thursday , May 30 2024

Jobs at Tesla – Roadside Support Specialist

Website Tesla

Job Description:

Tesla Inc. is looking for a Roadside Support Specialist to work on one of the most progressive vehicle brands in the world. We are looking for highly motivated individuals that excel in working with customers in potentially high stress environments and are able to work through urgent situations with precision and speed.

Job Responsibilities:

  • Provide highest level of verbal and written customer support.
  • Determine best course of action for roadside events.
  • Accurately record issues and data into CRM / Vehicle Support Systems.
  • Communicate owners concerns with tow provider network, service center staff, and others as necessary to resolve issues.
  • Coordinate towing services in urgent and non-urgent situations when needed
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside issues with customer vehicles.

Job Requirements:

  • Flexible schedule; this team runs 24/7/365 to accommodate our customer’s needs.
  • Excellent written and oral communications skills.
  • Excellent customer service skills.
  • Roadside dispatching or emergency call response experience is preferred.
  • Ability to prioritize effectively and handle shifting priorities.
  • Evidence of exceptional ability
  • Minimum 2 years of relevant work experience.

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Lafayette, IN, US

Application Deadline: N/A

Apply Here

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