Tesla Jobs – Service Advisor

Job Description:

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

Job Responsibilities:

• Adopt new digital tools with ease and adapt quickly to new process changes
• Advise and educate your customer on Tesla warranty policies
• Take on minor escalations, resolve and defuse difficult conversations across all communication channels
• Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
• Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
• Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment

Job Requirements:

• Ability to excel in a team-based environment and achieve common goals
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
• Possess an understanding of automotive techniques related to repair and servicing of vehicles
• Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
• Excellent problem-solving skills, and strong ability to take initiative and be proactive
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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