Job Description: By providing engaging and informational interactions to our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. Job Responsibilities: Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist. Interface with internal energy departments to ensure accurate and timely action to customer requests. Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat. Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones. Ensure an incredible customer experience even when obstacles present themselves, including those outside one’s direct control. Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals. Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions. Manage personal calendar to ensure all follow-up commitments are met. Job Requirements: Strong relationship management skills and the ability to explain complex technical concepts. Extremely detail-oriented, organized, resourceful and able to adapt to shifting priorities. Proven track record to meet or exceed targets and goals. Self-motivated and passionate with ability to work effectively in a highly automated and collaborative environment. Bachelor’s degree or equivalent experience in a fast-paced customer facing role. Positive and energetic phone skills, excellent listening skills, strong writing skills. Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion. Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Sacramento, CA, US Application Deadline: N/A Apply Here careers-trivia.com
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