Job Description: Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of an excellent service team supporting the latest EV technology, we are interested in hearing from you. Job Responsibilities: Return missed phone calls, email in no less than 5 minutes Coordinate the delivery time or pick up with each customer Accurately record issues and data into Dealer Management System. Attention to detail critical Communicate estimated completion time, regular updates and follow through on each customer vehicle Answer Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention Coordinate the detail of every vehicle prior to delivery Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Conduct Transactions w/ system; walk customer through correction and provide a summary Job Requirements: Willingness to learn new and innovative automotive technologies Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Ability to follow oral and written instructions with attention to detail Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Understanding of basic automotive techniques related to repair and servicing of automobiles Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Daytona Beach, FL, US Application Deadline: N/A Apply Here careers-trivia.com
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