Tesla Recruitment – Customer Experience Manager

Job Description:

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities:

• Analyze data and collaborate with Store Manager on business strategies and set goals
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
• Train and develop team on sales and delivery processes
• Recruit, train, and develop employees ensuring all positions are filled in a timely manner
• Manage customer escalations quickly and effectively
• Coach and motivate team to meet assigned sales, delivery and productivity goals

Job Requirements:

• Self-starting entrepreneur with exceptional management skills and great attention to detail
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• 2+ years applicable experience with proven track record to meet or exceed goals
• Dedicated and ethical approach to sales and sales operations
• Excellent written and verbal communication skills
• Bachelor’s degree or equivalent

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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