Monday , May 27 2024

Tesla Careers – Supervisor, Inside Sales

Website Tesla

Job Description:

The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling and providing a world class experience.

Job Responsibilities:

  • Train and mentor new team members as well as identify and mentor future team leaders
  • Monitor employee productivity which consist of but not limited to: Direct Sales, Online Chat, Delivery Functions, Inbound & Outbound queues and Ownership Outreach
  • Collaborate with other departments in efforts to clear roadblocks and build stronger relationship
  • Work on the continuous improvement of processes and procedures related with the purchase of Tesla products
  • Build, develop and grow a team of Inside Advisors for Tesla North America
  • Set goals to meet minimum expectations and manage on-going performance
  • Communicate and implement all relevant changes that impact the team regarding policy and procedure

Job Requirements:

  • Experience in managing in a contact center environment
  • Legal right to work in the United States
  • Excellent communication and relationship management skills, both oral and written
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
  • 1-3+ years of phone sales or customer service or experience in managing an inbound/outbound contact center environment
  • Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
  • Strong relationship management skills and the capability to explain complex technical concepts

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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