Job Description: Tesla’s Associate Virtual Service Leaders are responsible for driving excellent results in customer service and operational efficiency in our virtual service teams. Job Responsibilities: Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset. Be an advocate for your customers and your team. Your success depends on theirs. Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. Attitude and approach is everything. You must: Be self-aware, flexible and open-minded. Our Associate Virtual Service Leaders act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers. Be a leader and a team-player. Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful. Financials: Our Associate Virtual Service Leaders are expected to understand our business, know their numbers and ensure excellence in the team’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable. Job Requirements: Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities. Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required. Experience running complex processes using Lean or other techniques is strongly preferred. Educational experience: Bachelor’s degree or equivalent professional experience. Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Washington, DC, US Application Deadline: N/A Apply Here careers-trivia.com
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