Tesla Hiring – Scheduling Specialist

Job Description:

As a Specialist on the Scheduling team, you will work as a vital member of the Energy Products Division focusing specifically on customer experience, schedule efficiency and logistics. Your primary goal is to provide exceptional customer service while establishing the most efficient schedule for our installation, survey, and service crews. Scheduling Specialists are also Tesla product experts.

Job Responsibilities:

• Follow best practices to meet Service Level Objectives to provide high levels of customer satisfaction
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Coordinate with management and other departments to meet Scheduling departmental goals and work to eliminate information silos
• Populate schedules by calling, texting, and/or emailing customers
• Problem solve unique logistical situations as they arise
• Assess, understand, communicate, and provide solutions to operational and customer experience hurdles to Scheduling Team leadership
• Go above and beyond by taking responsibility for job flow and customer experience
• Support operations leadership daily and maintain full ownership of the production schedule
• Independently utilize knowledgebase and other tools to perform tasks with minimal oversight
• Use and promote excellent customer service soft skills

Job Requirements:

• Must be able to successfully pass a pre-employment criminal screen.
• Bachelor’s degree or at least 2 years related work experience in a customer service role, project management/coordination, electrical project experience and/or general construction knowledge preferred
• Excellent written and verbal communication skills over the phone and email required
• Professional, customer-focused approach to completing assignments and representing Tesla
• Self-directed and an independent thinker
• Detail-oriented, extremely organized and process oriented
• Exceptional interpersonal and persuasion skills
• Highly proficient with desktop applications such as MS Office and internet browsers

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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