Thursday , May 30 2024

Tesla Jobs – Service Advisor

Website Tesla

Job Responsibilities:

  • Coordinate the detail of every vehicle prior to delivery
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Return missed phone calls, email in no less than 5 minutes

Job Requirements:

  • Willingness to learn new and innovative automotive technologies
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Perform detailed daily record keeping and reporting
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Ability to follow oral and written instructions with attention to detail
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

Apply Here