Job Responsibilities: Coordinate the detail of every vehicle prior to delivery Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Conduct Transactions w/ system; walk customer through correction and provide summary Accurately record issues and data into Dealer Management System. Attention to detail critical Communicate estimated completion time, regular updates and follow through on each customer vehicle Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Return missed phone calls, email in no less than 5 minutes Job Requirements: Willingness to learn new and innovative automotive technologies Understanding of basic automotive techniques related to repair and servicing of automobiles Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Perform detailed daily record keeping and reporting Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Ability to follow oral and written instructions with attention to detail Effectively handle multiple priorities, organize workload, and meet deadlines Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Ottawa, Ontario, CA Application Deadline: N/A Apply Here careers-trivia.com
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