Tuesday , May 21 2024

Tesla Canada Jobs – Service Advisor

Website Tesla

Job Description:

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Job Responsibilities:

  • Manage inventory and reorder supplies, as needed
  • Clean service, loaner, and gallery vehicles
  • Ability to spot check and manage paint correction onsite as needed
  • Communicate with various teams that are involved in the vehicle orientation process
  • Clean vehicle exteriors and interiors in compliance with company standards
  • Operate steamers, hoses, vacuums, and other equipment
  • Track schedules, prioritize, and manage time effectively to meet deadlines

Job Requirements:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Return missed phone calls, email in no less than 5 minutes

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Edmonton, Alberta, CA

Application Deadline: N/A

Apply Here

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