Job Description: Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. Job Responsibilities: Manage inventory and reorder supplies, as needed Clean service, loaner, and gallery vehicles Ability to spot check and manage paint correction onsite as needed Communicate with various teams that are involved in the vehicle orientation process Clean vehicle exteriors and interiors in compliance with company standards Operate steamers, hoses, vacuums, and other equipment Track schedules, prioritize, and manage time effectively to meet deadlines Job Requirements: Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Return missed phone calls, email in no less than 5 minutes Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Edmonton, Alberta, CA Application Deadline: N/A Apply Here careers-trivia.com
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