Friday , December 1 2023

Travel Services Agent – Etihad Airways Careers

Website Etihad Airways

Job Description:

Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.
We are pleased to announce an incredibly exciting opportunity to join our Hala Travel Management Dept .As Travel Services Agent, You will be responsible to Collect and analyze information on clients travel requests to provide quotation in line with customers’ requirements and leveraging on Etihad’s most profitable domestic and international itineraries

Job Responsibilities:

  • Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization
  • Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers’ requirements
  • Collect and analyse customers’ travel requirements to ensure travel solutions are in line with needs
  • Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
  • Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
  • Policies and procedures
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
  • Day-to-day operations
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
  • Safety, Quality and Environment
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
  • Develop basic travel solutions by leveraging on a wide range of third parties’ offers and travel proposals to provide customers with the most competitive proposals in line with requirements
  • Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
  • Support internal / external customers by providing information on travel solutions to ensure high quality customer service
  • Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards

Qualification & Experience:

  • Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)
  • Minimum of 3 years of relevant experience

Job Details:

Company: Etihad Airways

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here