Waitrose Careers – Online Trading Optimisation Specialist

Job Description:

We’re looking for an experienced optimisation specialist to help us continue to grow our centre of excellence for online optimisation within Waitrose. We drive performance and customer satisfaction measures across all points of the end-to-end of the customer journey, as well as driving customer-facing product validation, omni-channel insight & research to drive commercial strategy and Digital personalisation.
We’re a team focused on learning and providing solutions to business problems. With a culture that provides a safe place to try, take risks and fail in addition to amazing successes. Through a focus on driving automation, iteration and aspiring for innovation. We work flexibly, mostly from home but offices available in London victoria or Bracknell should you wish to work in an office.

Job Responsibilities:

• Lead the digital product owners in validation & experimentation, ensuring maximum customer &/or business benefit
• Ensure all projects are delivered collaboratively and in such a way as to deliver ongoing success by working closely with key stakeholders (Internal and External).
• Upskilling and inspiring a team of stakeholders to maximise ROI from the existing personalisation and segmentation capability.
• Leverage our machine-learning capabilities to generate insight to inform marketing and commercial strategy
• Driver of test and learn culture within online, commercial and digital teams
• Trying to deliver things that have not been done by the business before!
• Scope and lead optimisation initiatives across the waitrose.com platform, the website is your oyster!
• Own the online trading product backlog – evidencing through experimentation requirements and benefits
• Deliver a consistent personalised and segmented approach across all websites as well as engage a wider stakeholder group to ensure collaboration and alignment of shared goals (Ecommerce, Marketing, Design, IT Development & Support) for personalisation.
• Land new product capability within the online trading team
• Provision of consultation on personalisation and segmentation to business stakeholders to deliver commercial goals.

Job Requirements:

• Power user of Google Analytics
• Extensive eCommerce experience
• Significant digital experimentation and/or CRO experience
• Online Marketing/Journey experience
• Working knowledge of Monetate would be an advantage
• Grocery retail experience

Job Details:

Company: Waitrose

Vacancy Type:  Full Time

Job Location: Sutton, England, UK

Application Deadline: N/A

Apply Here

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