Thursday , May 30 2024

Zara Careers – Head Of Customer Service

Website Zara

Job Description:

Our company requires professionalism, imagination, high energy and team spirit. ZARA will give you the means to excel. ZARA will put you into the heart of the action and the heart of its growth.

Job Responsibilities:

  • Act as final point of escalation for team for complex customer issues​
  • Analyze the reasons of customers’ contacts based on feedback provided by Customer Service Operations Lead​
  • Being a main point of contact for Corporate Customer Service Department (HQ)​
  • Supervision of order monitoring processes to be able to solve any possible incidence before it affects the customer​
  • Regular meetings with Customer Service Operations Lead in order to follow up on call centers performance & feedback​
  • Payment and refund status monitoring, to avoid negative impacts on the customer​
  • Data analysis, Providing insights to the different corporate teams ( transport, logistics, etc. ) of pre- and post-sales services for both the online business and physical stores one.​

Job Requirements:

  • Good Communication and negotiation skills​
  • Strong leadership skills​
  • Politeness, tact and diplomacy, when dealing with difficult situations​
  • Extremely organized​
  • Positive attitude, problem solver​
  • Creativity, ability to think strategically and come up with different, better ideas​
  • Organizational and analytical skills, comfortable managing data​
  • Team player and enjoy working with/in a team​

Job Details:

Company: Zara

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here