Immigration Australia Jobs – Administration Officer

Job Description:

The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure.

Job Responsibilities:

• Liaising with a diverse range of applicants and stakeholders via phone and email
• Identifying integrity risks and escalating complex, sensitive, or priority cases, when appropriate
• Undertaking administrative duties, including managing inbound calls, emails enquiries, and formulating correspondence such as reports, emails, and referrals
• Assessing and deciding application pathways in line with legislation, procedures, and strict protocols
• Ensuring the accuracy and completeness of records in departmental files, systems and databases, including taking accurate notes
• Conducting research and exercising sound judgement for complex situations
• Managing enquiries and time-sensitive assignments after standard business hours, with minimal supervision.

Job Requirements:

• Cultivate effective stakeholder relationships within defined parameters
• Work productively, both autonomously and with your team
• Respond positively to change and challenging situations
• Have the ability understand and accurately apply complex legislative, regulatory, and policy frameworks
• Develop a working understanding of departmental systems and maintain a high level of technical proficiency
• Possess well-developed written and verbal communication skills
• Demonstrate sound analytical and decision-making skills
• Deliver a high standard of service to a diverse range of clients
• Draw on information from multiple sources and use agreed guidelines to analyse what information is important and how it should be used
• Welcome constructive feedback and take ownership of your learning and development while receiving ongoing support
• Manage your time and work goals in order to achieve successful outcomes for yourself and your team

Job Details:

Company: Department of Home Affairs

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AU

Application Deadline: N/A

Apply Here

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