Job Description: The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure. Job Responsibilities: Liaising with a diverse range of applicants and stakeholders via phone and email Identifying integrity risks and escalating complex, sensitive, or priority cases, when appropriate Undertaking administrative duties, including managing inbound calls, emails enquiries, and formulating correspondence such as reports, emails, and referrals Assessing and deciding application pathways in line with legislation, procedures, and strict protocols Ensuring the accuracy and completeness of records in departmental files, systems and databases, including taking accurate notes Conducting research and exercising sound judgement for complex situations Managing enquiries and time-sensitive assignments after standard business hours, with minimal supervision. Job Requirements: Cultivate effective stakeholder relationships within defined parameters Work productively, both autonomously and with your team Respond positively to change and challenging situations Have the ability understand and accurately apply complex legislative, regulatory, and policy frameworks Develop a working understanding of departmental systems and maintain a high level of technical proficiency Possess well-developed written and verbal communication skills Demonstrate sound analytical and decision-making skills Deliver a high standard of service to a diverse range of clients Draw on information from multiple sources and use agreed guidelines to analyse what information is important and how it should be used Welcome constructive feedback and take ownership of your learning and development while receiving ongoing support Manage your time and work goals in order to achieve successful outcomes for yourself and your team Job Details: Company: Department of Home Affairs Vacancy Type: Full Time Job Location: Melbourne, Victoria, AU Application Deadline: N/A Apply Here careers-trivia.com
Careers Trivia – Latest Jobs 2025